Associate Manager

Role Summary

The Associate Manager is responsible for overseeing employees in the workplace in accordance with Company policies and procedures. This fast-paced role requires multitasking related to operations, staffing, clients and customers. This position requires a flexible schedule including extended hours. The Associate Manager reports to the Operations Manager or Senior Operations Manager.

Essential Responsibilities

* Oversee the property (ies) with excellence and attention to detail. * Promote positive customer relations by being responsive and attentive to customer needs. * Channel requests and requirements of location's landlord to appropriate decision maker. * Schedule employees to ensure appropriate staffing levels per shift to meet service requirements and budget. * Ensure accurate and timely payroll reporting. Check time and attendance system records, compile and submit payroll for Operations Manager or Senior Operations' Manager approval. * Resolve customer service inquiries, complaints, incident reports and claims for the location as needed. * Maintain corporate standards and location log books. * Leads by example and ensures that customers have an exceptional customer service experience. * Maintains a positive attitude and professional appearance at all times. * Excellent communication (verbal and written) and comprehension skills. * Effectively presents information in one-on-one and small group situations to guests, clients and associates. * Applies reasoning and understanding to carry out instructions furnished in written, oral, or diagram form. * Recruit, coach, motivate and evaluate teams. * Ensures employees are properly trained and follow established safety standards. * Establish and maintain scheduling procedures. * Perform related duties as requested.

Qualifications/Requirements Required Qualifications:

* High School Diploma or GED (or a minimum of 3 years of experience in a related field). * At least 1 year of experience working in the parking, valet, real estate, leasing, retail, hospitality, transportation/logistics, property management or manufacturing industry * Computer literate; proficiency with Microsoft Word and Excel and utilizing Web-based computer systems

Additional Duties May Include:

* Reconciliation of Payroll Deduction Process, ID Badges Payment, and Petty Cash Management. * Provide refunds as needed. * Maintaining supply inventory. * Internal and External Communications with Hospital, Vendor, and InterPark Staff. * Paper and Electronic File Maintenance. * Operational Binder Maintenance. Eligibility Requirements:

- MUST submit your application for employment through www.interparkholdings.com (internal and external candidates) to be considered for this position. - MUST have unrestricted authorization to work in US. - MUST have a valid driver's license in order to operate company or customer vehicles - MUST be willing to comply with pre-employment screening, including but not limited to drug testing, reference verification, motor vehicle driving history check and background check. - Must be willing to submit to a background investigation as part of the selection process. - MUST be willing to work out of the Chicago facility/garage/lot/office. - MUST be able to travel from one facility to another in a timely manner. - MUST be able to maintain flexibility in schedule in order to meet operational needs. This may require occasionally working outside of regularly scheduled hours. -MUST be able to walk or move to assist customers in a timely manner; in some cases, must be able to travel up and down parking garage ramps in order to assist customers and garage issues.

Preferred Qualifications:

* Associates Degree * Demonstrated professionalism and excellent written and verbal communication skills * Strong problem-solving skills; solution oriented * Strong leadership and inclusiveness skills, including coaching and development, team motivation, disciplinary action and coaching experience * Excellent time management/multi-tasking skills * Strong safety knowledge and awareness and good judgment * Strategic thinking skills